Shipping policy

Order processing

All orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

Shipping rates and delivery estimates

Shipping costs and estimated delivery times for your address are calculated and shown at checkout before you pay. Delivery times are estimates and begin once your order ships.

Order tracking

As soon as your order ships, you'll receive an email with a tracking number so you can follow your package. If you order more than one item, your products may arrive in separate packages with separate tracking numbers.

Shipping address

Please double-check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address provided at checkout. If you notice a mistake, email us right away and we'll do our best to update it before your order ships.

Delays, lost or damaged packages

Carriers occasionally experience delays, especially during holidays and bad weather. If your package hasn't arrived within the estimated time, or if tracking shows it was delivered but you can't find it, contact us and we'll help resolve it. If your order arrives damaged, see our Return and Refund Policy.

Questions

Email us anytime at sales@lacasanostrastore.com with your order number and we'll be happy to help.